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On the line with our support staff?
Please follow these directions to get the fastest response to your issue.
Option 1 for Customer Service & Technical Support
Option 2 for Emergency Technical Support
An emergency is
Our phone response time for emergencies is within 30 minutes of notification.
Monday - Friday
8AM - 5PM
We are not an ambulance service. Integrity values the ongoing relationship between the customer and ourselves. Much in the way a dentist or physician provides an initial consultation with a new patient, we do the same. If your initial reason for calling is because of an urgent or emergent need, we will attempt to provide a working solution and schedule an onsite evaluation to determine if there is a mutual desire to enter in a long-term relationship.
As a customer of Integrity, we are knowledgeable about your overall infrastructure. When you are calling, however, it is helpful for you to provide the following information:
Our recommendation is that you retain support contracts with all in-use software and hardware solutions. This will allow you to receive all necessary updates and will allow us to troubleshoot more specific issues with the manufacturer on your behalf should the need arise.
Absolutely! There are a variety of solutions in the marketplace that will allow remote connections from your home or remote location(s) to your office. Of critical importance is finding a solution that is reliable and secure and HIPAA compliant. Contact us to see how we can help.
So this is a choice. Many customers will shut down their workstations when they leave for the day. If there is a need to backup data or remote connect after hours, those pertinent workstations should be left powered on. Servers are classically not turned off. Integrity recommends that if you do not power down your workstations, that you at least reboot them at least once a week. Servers should also be rebooted every 30 days. It is important to login to a server after reboot, to properly start all necessary services. If you are not comfortable with this process or do not have the time, Integrity does provide this as a service.